Mark Leci
-
Gesamtaktivitäten40
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen15
-
Abonnements11
Aktivitätsübersicht
Neueste Aktivität von Mark Leci-
Mark Leci hat einen Kommentar hinterlassen
The short answer is no easy way. Explore doesn't include ticket comments. The ticket export option (https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-data-to-a-JSON-CSV-or-XML-f...
-
Mark Leci hat einen Kommentar hinterlassen
Is there any plan to add the option to export organization data as a csv? This seems like something so basic it should be possible via Explore, but it's not (you can only get organization data for ...
-
Mark Leci hat einen Kommentar hinterlassen
I shall take a look, thank you as well!
-
Mark Leci hat einen Kommentar hinterlassen
I hope this is helpful; we don't currently have an AI/ML vendor, but based on some previous negative experiences with a vendor who I won't name here I would say it's critically important to be clea...
-
Mark Leci hat einen Kommentar hinterlassen
Thanks Pati!
-
Mark Leci hat einen Post erstellt
Macro Suggestion Permissions - Link visibilty to Macro permissions
Hi, We use custom roles pretty heavily and try to limit the number of full admins in line with basic security principles (e.g. PoLP). It would be great if the macro suggestions were visible to any ...
-
Mark Leci hat einen Kommentar hinterlassen
CJ Johnson this is awesome, thank you so much for taking the time to write this up! It totally makes sense there is a separate call for group memberships since it's not a 1:1 relationship. My firs...
-
Mark Leci hat einen Post erstellt
Security with Agent Groups
In order to maintain good security (according to the Principle of Least Access) we don't want to give all agents access to all groups. However, we do want agents to be able to view tickets from oth...
-
Mark Leci hat einen Kommentar hinterlassen
thanks CJ Johnson - the reason I was looking at agents originally is that the Users API doesn't have the ability to set roles or groups. However, looking at the Agents API, this also doesn't suppor...
-
Mark Leci hat einen Post erstellt
InvalidEndpoint error when using the Show Agent by Email API endpoint
I'm trying to update agents via API starting from the User record (creation of a new user) and running into some challenges. It looks like there is an Agent ID which is different from the User ID, ...