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Scott Rossner

Beigetreten 31. Okt. 2022

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Letzte Aktivität 22. Sept. 2023

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KommentarReporting for Talk

To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged without it.  Your product designers should be aware of that.  Please have this escalated to a Product Expert.

Kommentar anzeigen · Gepostet 22. Sept. 2023 · Scott Rossner

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KommentarReporting for Talk

I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

Kommentar anzeigen · Gepostet 18. Sept. 2023 · Scott Rossner

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KommentarAdditional ticket channels

Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an agent to distinguish one call type from another, and 2) can one call type be set up to take priority over the other?

Kommentar anzeigen · Gepostet 23. Jan. 2023 · Scott Rossner

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