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Nick

Beigetreten 15. Dez. 2022

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Letzte Aktivität 13. Aug. 2024

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Post Discussion - Artificial Intelligence

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot can recognize content within images on item pages. 

Gepostet 06. Feb. 2024 · Nick

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KommentarUsing legacy AI agent functionality

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot has the capability to recognize content within images on item pages. This information is crucial for our assessment of its suitability for our needs.

Kommentar anzeigen · Gepostet 05. Feb. 2024 · Nick

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Post Feedback - Voice (Talk)
I see ZD now transcribes calls and logs the text as an internal note. This makes the ticket really long and subsequent agents have to scroll down for a long time to get the bottom of the ticket.
 
Is it possible to "collapse" or "hide" that internal note until someone clicks to "expand" it?

Gepostet 17. Jan. 2024 · Nick

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Community-Kommentar Feedback - Voice (Talk)

+1

Kommentar anzeigen · Gepostet 17. Jan. 2024 · Nick

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Community-Kommentar Feedback - Voice (Talk)

Hi Rohan,

Is there any update on this feature?

Kommentar anzeigen · Gepostet 21. Nov. 2023 · Nick

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