Milena Rusanova

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

Hi Benjamin Kirsch, do you have any updates on that? Your official comment from 2021 states that more information on the topic should have been available end of 2021? In my company use case we are ...

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• Milena Rusanova
• Erstellt 27. März 2023 07:11
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

+1 from my side as well. Identifying incorrect email addresses is also an important topic for the support teams in our company. Our teams are sending proactive messages to our customers and it is c...

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• Milena Rusanova
• Erstellt 22. Februar 2023 07:41
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Delete Closed tickets?

Hi Mary O'Neill,  Deletion of closed/archived tickets is also a major topic for my company. Could you please contact me as well to discuss further on this topic? Thank you and best regards, Milena

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• Milena Rusanova
• Erstellt 12. Januar 2023 13:46
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

This is definitely a must have capability of Zendesk! It’s to be expected that an End-User could have multiple email addresses, and he could contact us from any of them and expect to receive an ans...

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• Milena Rusanova
• Erstellt 8. Dezember 2022 12:39
• 6 Stimmen