David Birnbaum

1. Agent guide
2. Ticket automation and collaboration
3. Using Microsoft Teams in side conversations

+1 here.  We mostly use direct messaging for everything, frankly, the Channels just don't work nearly as well as their equivalent in Slack.  So, we just create Chats, rename them, and then they fun...

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• David Birnbaum
• Erstellt 8. Mai 2023 17:54
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

This annoys me every single time I have to work a ticket.  It's maddening...I can't believe Zendesk is being so difficult to add this feature.  We are able to set up the view we want in our email c...

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• David Birnbaum
• Erstellt 4. Mai 2023 13:04
• 0 Stimmen