Jorge

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Thank you @..., I tried this but I was able to hide the drop-down option from the agent UI only, if I go to our submit ticket page for end-users the hidden option still shows, any ideas?

• Kommentar anzeigen
• Jorge
• Erstellt 28. September 2022 15:00
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Ticket Field Manager app - official feature request thread

It would be great if the Hide dropdown form options would also work to hide options for end-users.

• Kommentar anzeigen
• Jorge
• Erstellt 27. September 2022 21:57
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hello all, I'm interested in doing the same Hide dropdown form options but for end-users, like I'd like to display 5 options to the end-users but have a 6th option that is only visible to agents, i...

• Kommentar anzeigen
• Jorge
• Erstellt 27. September 2022 21:55
• 0 Stimmen