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Chris VanRandwyk

Beigetreten 12. Apr. 2023

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Letzte Aktivität 31. Jan. 2025

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Chris VanRandwyk hat einen Kommentar hinterlassen

Community-KommentarZendesk EAP: WFM Public API

Samanta Velho  Here's some quick feedback that I have from the time I spent integrating this API into our data cube.

  • Doesn't make a lot of sense to have the relationships inside the Reports endpoint data.  Those are static so essentially the endpoint is returning redundant data on every page.  This is super inefficient for both the requester and Zendesk having to process extra data.  It seems like this would be better suited to be sent via a separate endpoint so that the requester can decide if they want that information refresh, and only once not once for every page in the report.
  • Only being able to pull one day at a time worked well for me, especially since my data pulls are automated.  Sure, it takes a bit of time to seed the data cube but moving forward shouldn't be an issue.  What was a bit unclear was why the API wouldn't let me pull data from today though.  Ideally, I would want to set my automation up to pull the current day.  To be able to report on real time data.
  • This is probably outside the scope of this EAP but I'd be great to see some more endpoints dealing with creating and reporting on time-off requests.  We love the time-off request system in Zendesk and would like to hook it into Paycom to update time cards with approved time off requests.

Kommentar anzeigen · Gepostet 31. Jan. 2025 · Chris VanRandwyk

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KommentarTicket automation and collaboration

Are there any plans to add OCR support?  We have lots of screenshots with things like error messages that the AI isn't finding.  

Kommentar anzeigen · Gepostet 26. Sept. 2024 · Chris VanRandwyk

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Chris VanRandwyk hat einen Post erstellt

Post Feedback - Apps and integrations (Platform)

Hi Team,

We are currently testing the Automations EAP with Tymeshift.  We found that the "Any Task" task option doesn't appear to cover New Tickets.  Given the following automation: 

If a user is [Clocked in] to [Any Task] for over [6 hrs] then [Clock out user, Delete timesheet, End day]

When a user starts a new ticket and leaves it open for 6+ hours the task doesn't get removed.  I don't know if this is a bug or by design, but ideally we would want "Any Task" to cover the New Ticket task.

Ana Jones for visibility!

Gepostet 01. Feb. 2024 · Chris VanRandwyk

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