Dorte Engelund Thybring

Is there no way of changing the look or text on the buttons?

As other users comments, none of the suggested solutions would work for us, but users misunderstand the buttons and end up closing their tickets by mistake. If we could go into the code of the Guide module and change the buttons, then it would be really useful.

I have followed the instructions and made it work - the Subject field gets filled, and both Subject and Description are hidden.

The only issue I have is that Description field is not showing the text I am trying to get in.

If I do a console.log($('#request_description').val()); - like Andy Pitts - I do see the value shown in the console log, but NOT in the Description field. I can't submit the form, as it says the Description field is empty.

If I remove wysiwyg=true from the new_request_page.hbs, then it works, but I do want the users to be able to paste pictures into the description field.

So is there any way I can make this work without removing wysiwyg=true?

Here is my code:

$(document).ready(function() {
 var ticketForm = location.search.split('ticket_form_id=')[1];
 if(ticketForm == xxxxxxx) {
   $('#request_custom_fields_xxxxxxx').change(function () {
    
     
     var fieldchoice = $('#request_custom_fields_xxxxx').val();
          if (fieldchoice == ('request_study_number')) {
     
  
   $('#request_subject').val('Request new study number');
              console.log($('#request_subject').val());
   $('#request_description').val('Test Veeva description.');
            console.log($('#request_description').val());
         $('#request_subject').parent('.request_subject').hide(); // Hide subject
      $ ('#request_description').parent('.request_description').hide(); 
            
       
     } else {
        $('#request_subject').val('test subject blank');
       console.log($('#request_subject').val());
   $('#request_description').val('test blank'); 
       console.log($('#request_description').val());
            $('#request_subject').parent('.request_subject').show(); 
      $ ('#request_description').parent('.request_description').show(); 
      
            }})}});

I have added