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Sami
Beigetreten 10. Dez. 2023
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Letzte Aktivität 17. Okt. 2024
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In the layout's ticket properties section, is it possible to move the tags box to the bottom? Is it a fixed-position field?
Kommentar anzeigen · Gepostet 19. Aug. 2024 · Sami
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Matthew Natali
Replace
IF ([Changes - Field name]="{Escalated}")
With
IF ([Changes - Field name]="Escalated")
No braces, { or }, around the field name Escalated.
Kommentar anzeigen · Gepostet 15. Aug. 2024 · Sami
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Hi, Jakub Konik - can you provide a high-level summary of what issue you are investigating?
Is/will there still be a need to have a JWT server involved to authenticate the web widget?
Thank you.
Kommentar anzeigen · Gepostet 05. Juni 2024 · Sami
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It was recently suggested to us that it is an authentication issue per: https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end-users-for-messaging
Kommentar anzeigen · Gepostet 23. Mai 2024 · Sami
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Is there an option to add the signature _only_ on the initial reply by the agent?
Kommentar anzeigen · Gepostet 16. Mai 2024 · Sami
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Is it still part of the plan in 2024?
Kommentar anzeigen · Gepostet 24. Apr. 2024 · Sami
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Is displaying custom fields on the roadmap? This is something we'd also like to do.
Kommentar anzeigen · Gepostet 24. Apr. 2024 · Sami
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We want to use Messaging as a diversion strategy by having the Generative AI generate replies from our KB as possible solutions to customer customers.
The AI does not generate a reply to known KB content, “Sorry I couldn't answer your question.”
We have a live help center with >400 articles
The test articles are accessible to the public
The messaging chat bot is set to “generate a reply”
We are not using intents/answers, we've set “Questions without matching intents” to "generate a reply”
No luck so far. We've reviewed KBs as well as engaging with support.
Does anyone have this working?
Bearbeitet 09. Apr. 2024 · Sami
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We have the same issue where the messaging bot's behavior is set to generate a reply but does not answer with any meaningful response.
We have both public and private KBs in our help center, and are English language only.
Support stated we also need to enable the Answer Bot - is this not for the classic web widget only?
Kommentar anzeigen · Gepostet 25. März 2024 · Sami
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Where do we customize the icons used in the autoreply? the icons are too big.
Kommentar anzeigen · Gepostet 12. Dez. 2023 · Sami
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