Flic
Customer Experience Manager for NZ's 2nd oldest telco as well as NZ's newest!
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Neueste Aktivität von Flic-
Flic hat einen Kommentar hinterlassen
This is a breath of fresh air for me! As an Internet Service Provider, we are now able to associate service objects in a one-to-many arrangement to provide staff with immediate access to customer s...
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Flic hat einen Kommentar hinterlassen
Thank you Ahmed Zaid! I facepalmed the moment I read that. It's always the simple things! Thanks for taking the time to comment, I really appreciate it.
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Flic hat einen Post erstellt
Creating private tickets with API
BeantwortetI have created an endpoint https://mybrand.zendesk.com/api/v2/tickets and use it to create different tickets from various Triggers. This ticket should be an "Internal" private ticket created when a...
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Flic hat einen Kommentar hinterlassen
I've been using Zendesk in different organizations for 7 years. This single issue has been the cause of much development pain. So much so that we have designed entire workflows around this issue wh...