Jay Gianan

1. Community
2. Feedback - Voice (Talk)
3. Need to have visibility on who hung up first

Hi Sean Chuang, do we have an ETA as of yet? Thanks!

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• Jay Gianan
• Erstellt 22. März 2023 22:28
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Need to have visibility on who hung up first

+1 Hello team, any news on this feature? Thanks!

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• Jay Gianan
• Erstellt 9. März 2023 21:54
• 1 Stimme

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hi Dane,  Thanks for your response. I did open a ticket on this and was able to find out that the calculation of Update Handle time exclude Nulls or tickets that has no handle time. That's why when...

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• Jay Gianan
• Erstellt 8. März 2023 19:33
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Total number of assignments

Hi,  I did try to check and verify the numbers on the Ticket assignments. I noticed the following: This report doesn't count the ticket assigns on agents that have not touched the ticket.  This re...

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• Jay Gianan
• Bearbeitet 2. März 2023 15:37
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. "Average Leg Answer Time" Metric Creation

+1  

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• Jay Gianan
• Erstellt 10. Februar 2023 13:37
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Hello Team, Would like to seek help on different Average Handle time from manual computation Agent Tickets Updated (sum) Update Handling time (sec) (avg) Update Handling time (sec) Manual Handle...

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• Jay Gianan
• Erstellt 7. Februar 2023 15:38
• 0 Stimmen

1. Explore
2. ...
3. Viewing and using dashboards
4. Overview of the Explore live dashboard

Hello everyone. Would someone be able to explain the definition of the value below the actual data? *Please see highlighted in yellow This is how i understand it, so there is a drop of 65 new tick...

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• Jay Gianan
• Erstellt 13. Dezember 2022 14:31
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk talk: Viewing who disconnected the line on a call

Hi, This would be a great feature for us, especially we are investigating reasons of high abandons. Hope we can get feedback soon to get this feature in effect.

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• Jay Gianan
• Erstellt 7. Dezember 2022 23:50
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi has this feature been released? If not yet, do we have a target live date?

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• Jay Gianan
• Erstellt 7. Dezember 2022 17:16
• 4 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Time Tracking App - official feature request thread

Can there be an article to state every role responsibility or expectation once feature is enabled? It looks like some articles are mixed. Ex. Agent will have to be responsible to use the app to hav...

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• Jay Gianan
• Erstellt 7. Dezember 2022 12:46
• 0 Stimmen