Dan R.

1. Community
2. Feedback - Ticketing System (Support)
3. Placeholders for Side Conversation messages

Yes please!Use case: Agents often missing the in-app notifications that side convos have updated. I want to create a trigger than when a convo receives a reply, I can relay the message via Slack to...

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• Dan R.
• Erstellt 24. Mai 2023 20:13
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Request - CC an email address without manually adding a new user

Agreed, ran into this today. It would be nice if it at least took the context of the email I was adding.For other community members out there, do you have your zendesk set to accept tickets from an...

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• Dan R.
• Erstellt 24. Mai 2023 19:40
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Using lookup relationship fields

I second Archie Menzies suggestion. I'd like to be able to have a lookup relationship to for an account owner on an Org within Support and create a view showing tickets opened for that org. 

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• Dan R.
• Erstellt 17. Mai 2023 15:49
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Requester's browser - usage data display

Unfortunately, viewing OS/Browser information in chat was a feature in the older Zendesk Chat platform that didn't make it over to Agent Workspace. i don't believe it's in the newer Messaging produ...

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• Dan R.
• Erstellt 4. Mai 2023 21:37
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Importing and exporting values for ticket fields

Being able to import/update on existing fields would be really helpful. An example could be if we were rebranding a product in a dropdown field and don't want to change the underlying tag but have ...

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• Dan R.
• Erstellt 3. Mai 2023 21:07
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing plan-based product limits for images in Guide

Thank you Katarzyna Karpinska! I think that addresses the problems outlined.

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• Dan R.
• Erstellt 3. Mai 2023 14:59
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Allow admins to set a different management permission as the default in Guide

Upvote! I would like to be able to set the default so agents can edit articles for our internal knowledge base!

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• Dan R.
• Erstellt 28. April 2023 18:38
• 0 Stimmen

1. Community
2. Zendesk Support EAP - Layout Builder
3. Components no longer available for selection

Hey Paul,   Side conversations are enabled in our instance, so I would expect that one to show, but I'm not sure what Intelligence is. I was able to place the elements in a layout, but they immedia...

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• Dan R.
• Erstellt 28. April 2023 17:34
• 0 Stimmen