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Clint Huffman

Beigetreten 01. Aug. 2023

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Letzte Aktivität 29. Okt. 2024

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Community-Kommentar Feedback - Ticketing system (Support)

Shawna James - This is one of MANY community feedback requests for this seemingly simple feature.  We have so many peoplle trying various complex methods to accomplish this - What does it take to really get the Product teams attention?

Kommentar anzeigen · Gepostet 29. Okt. 2024 · Clint Huffman

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Community-Kommentar Feedback - Ticketing system (Support)

Plus one on this request - we have both examples - Multiple ZD Instances that need to go to a single Jira Instance, as well as a single ZD Instance with multiple brands that need to go to different Jira Instances.

Kommentar anzeigen · Gepostet 17. Okt. 2024 · Clint Huffman

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KommentarWorking with articles in the knowledge base

Is there a way to define the threshold in which a support topic is recommended?  We take a large volume of cases every month - for a recommendation to be meaningful, we'd like to be able to set and tune the threshold.  

Kommentar anzeigen · Gepostet 02. Nov. 2023 · Clint Huffman

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Community-Kommentar Feedback - Ticketing system (Support)

This seems to be a no-brainer.  We need to link to another system out of a ticket.  The triple click copy and paste is a unnecessary delay.

 

Kommentar anzeigen · Gepostet 09. Aug. 2023 · Clint Huffman

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Community-Kommentar Feedback - Ticketing system (Support)

I'm also really interested in this - we have a huge group on "non-request workers" that still need visibility - for instance our customer success and professional services organizations.

Kommentar anzeigen · Gepostet 03. Aug. 2023 · Clint Huffman

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Community-Kommentar Feedback - Help Center (Guide)

Any update on this feature request?  Many times customers solve a problem without assistance, and we'd like for them to be able to mark as solved.

Kommentar anzeigen · Gepostet 02. Aug. 2023 · Clint Huffman

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