Cheryl Hoskins
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Cheryl Hoskins hat einen Kommentar hinterlassen
Update: I heard back from Zendesk Support that this is expected behavior.
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Cheryl Hoskins hat einen Post erstellt
ZAF - update customer name in ZD UI overwrites recent API update to customer organization
Here is the problem I am having: 1. I have a new customer with a new ticket. The customer does not have membership in any organizations. 2. in our sidebar ticket app, we have a button that uses API...
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Cheryl Hoskins hat einen Kommentar hinterlassen
hmmm. Customers can belong to multiple orgs. If I create a membership in this organization for the customer, don't I still need to indicate which organization should be associated with the ticket? ...
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Cheryl Hoskins hat einen Kommentar hinterlassen
Yes, this is helpful. I can see how I can do the process with one period of waiting rather than two, since we are not using domain mapping. When you say "after waiting for the database to be indexe...
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Cheryl Hoskins hat einen Post erstellt
Creating multiple different resources in a batch
We have a workflow where we need to create a ticket for a customer, but the customer and organization may not previously exist. So we also create the organization and customer, and add the customer...
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Cheryl Hoskins hat einen Kommentar hinterlassen
I am having a similar problem using `/api/v2/tickets/create_many` endpoint. I tried using the format Erica suggests above and it still didn't work. I found that if I use the associated tag rather t...
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Cheryl Hoskins hat einen Kommentar hinterlassen
Can you change the height of the messaging web widget? For example, I notice on Zendesk site on mobile, the widget takes about half of the height in portrait. But on our site, the widget takes the ...