Almog Zamir

1. Community
2. Zendesk Support EAP - New Custom Objects
3. What is the new Custom Objects EAP?

It would be great if you could recreate the demo video without an eco. Please use a satisfying environment to record demo videos and records.

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• Almog Zamir
• Erstellt 4. September 2023 11:36
• 0 Stimmen

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it?I am using it for freezing filters such as assignee agents, tim...

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• Almog Zamir
• Erstellt 26. Juli 2023 09:17
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

Explore is already challenging when you need to combine reports and graphs and create queries from several data sets.And now this, really? ZD, It feels like you are trying to force us to leave the ...

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• Almog Zamir
• Erstellt 26. Juli 2023 09:15
• 4 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

Hey all,How can I see the first reply time - business hours by the first assignee agent?

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• Almog Zamir
• Erstellt 21. Juni 2023 06:46
• 0 Stimmen

1. Explore
2. ...
3. Reporting and analytics admin questions
4. Which time zone does Zendesk Explore use?

Is there ETS for when the problem will be solved?When will the creation time on Explore and Support be the same?

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• Almog Zamir
• Erstellt 29. Mai 2023 08:12
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

Correct me if I am wrong, but there weren't any updates in the last messages regarding our needs in this post.

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• Almog Zamir
• Erstellt 1. Mai 2023 08:08
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

It is a bit of a shame we can't report on custom status.

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• Almog Zamir
• Erstellt 26. März 2023 07:09
• 2 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Creating KPIs for tickets by status

How can I measure how many tickets I ever had in a specific ticket's custom status?

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• Almog Zamir
• Erstellt 22. März 2023 07:59
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on When Tag Was Added to Ticket

Is there a solution to this issue?

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• Almog Zamir
• Erstellt 15. Februar 2023 07:22
• 1 Stimme