Antonio Naddeo
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Antonio Naddeo hat einen Kommentar hinterlassen
+ 1 about the issue about exclude filters not working. This is a massive issue, it is not just frustrating, it makes the whole reporting in explore useless.
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Hello I figured out, I had to add it in a different position of the style.CSS.
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Antonio Naddeo hat einen Kommentar hinterlassen
What am I doing wrong?
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Antonio Naddeo hat einen Kommentar hinterlassen
Hello I was wondering if you can provide more detailed instruction on how to add a class css in guide theme. I tried but with no success.
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Thank you Greame that is awesome, I was able to quickly find the group ID by looking in People > Groups > Copy Link address over the group name. Are there other filters we can do with the URL...
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Hello we have 1300 macros that are assigned to several groups, so the JSON in our case has 13 pages. Is there a way to display only the macros that are assigned to a specific group?
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We have different departments and we use ticket groups to reassign a ticket to a different department: a group for each department (Support, Billing, Tech). I thought that Skills Routing would be a...
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Please add the ability to add customs fields directly in the Zendesk Chat interface, so that the agent can set a value for the custom field directly while assisting a customer in the chat. Using ta...
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Antonio Naddeo hat einen Kommentar hinterlassen
any news on this ?
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Antonio Naddeo hat einen Post erstellt
Explore report on macro usage
Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with macros, ticket without macro, resolution with and without macro, to me is so...