Jeffrey Porter

Is it possible to include the originating URL for the page on which the chat bot was accessed in an API call?  Our use case is that we are installing the chat bot on a video player and each video has a distinct URL.  I created a chat bot flow that creates a Zendesk ticket.  We'd like to be able to include the URL for the page in the ticket so we know where to go look for a problem.  Right now we'd have to ask the user for something and we're guaranteed to get vague answers.

The downside to this is you can't ever have more than one open ticket per customer.  We have a need for our accounting team to have open tickets simultaneously with our support team.

Also - what's interesting is that Zendesk HAS this functionality.  They just have not released it yet.  When you request help from Zendesk, you can have multiple tickets open, and the bot presents those options in addition to the option of asking a new question.  I'm not sure why, if that feature has been in use by them for at least 6 months+, that there isn't a release date to their client base.

Brett Bowser

At the very top of this thread is a post with a screenshot from laura abraham.  The post says there's an add-on that allows this functionality.  See screenshot attached here.

Is there any update on this, as the feature has been available on the Zendesk internal chat bot for over 18 months and has not been released to users.  Thanks!

What is the plug-in that was illustrated at the top that requires a paid add-on?  I have not been able to find it.