Octavio

Hello,

Have a quick question based on your previous answer you provided to my co-worker which was:

If you want to keep this strictly within your own email inbox so that tickets are only created if customers themselves are responding, then you could email those users directly from their email inbox and use a Reply-To address as their Zendesk support address: 
 
https://www.groovypost.com/howto/howto/setup-differnt-reply-address-gmail-hotmail-outlook/

 

Can we send email using a shared address using Outlook without creating cases?

Thanks for your response!

Octavio