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Juan Manuel Giannini
Beigetreten 29. Sept. 2023
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Letzte Aktivität 02. Juli 2024
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Juan Manuel Giannini hat einen Kommentar hinterlassen
Hi there! I have the Guide Help Center deactivated at the moment. How do I make the files in the Media Library available to end users? I mean, I'm trying to use it as a repository, to use the source image address elsewhere. I can't get the URL to be available for everyone. Do you know how to do it? Thanks!
Kommentar anzeigen · Gepostet 02. Juli 2024 · Juan Manuel Giannini
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Hi there! Does anyone know what Meta requirements are for submiting templates with images/videos/documents? I've been submitting them, but couldn't get them to be approved so far. I have used repositories both from Zendesk Media Library and from outside sources. I've ran out of ideas… Any advices? Could anyone succed while adding this kind of headers to your templates? Thanks!
Kommentar anzeigen · Gepostet 02. Juli 2024 · Juan Manuel Giannini
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Are there any updates on this project? It would be great to add/integrate Tik Tok to Zendesk!
Kommentar anzeigen · Gepostet 15. Nov. 2023 · Juan Manuel Giannini
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Hi Noly! Thank you. Could you elaborate? I think we have Sunco integrated, but I'm not sure. And what would leverage Sunco Api mean? Thanks!
Kommentar anzeigen · Gepostet 23. Okt. 2023 · Juan Manuel Giannini
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Hi. I'm interested in knowing how to make this work on messaging channels:
I'm trying to update a ticket with a public commentary with this:
{
"ticket": {
"comment": {
"body": "Oi, tudo bem?\nSou do time de Atendimento de Contestações da Kovi e estamos aqui para dar seguimento referente à sua dúvida de contestação em andamento conosco.\nPodemos prosseguir por aqui?",
"public": true
}
}
}
It's working if i send it by e-mail channel, but it didn't work with Messaging channel. How can i update a message's ticket with a public commentary?
I'm experiencing the same issue.
Kommentar anzeigen · Gepostet 18. Okt. 2023 · Juan Manuel Giannini
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Juan Manuel Giannini hat einen Post erstellt
While submitting a side conversation, one should be able to modify the Requester of that Child ticket from the beggining. You could just add that field in the workflow, and it would be really handy for many agents across multiple companies. Just add another box (field). It could say "from", or just "Requester". Thanks!
Gepostet 09. Okt. 2023 · Juan Manuel Giannini
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Juan Manuel Giannini hat einen Post erstellt
It would be great if you could make the channel of response for messaging tickets, something customizable. As you can see here, in a conversation via whatsapp, I have the option to send an Email. I don't want that there. It would be awesome if you could add something so we can enable or disable that. Thanks!
Gepostet 05. Okt. 2023 · Juan Manuel Giannini
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Hi there! Is there a way to autopopulate the ticket forms of the Child Ticket? I mean, getting the same forms from the parent ticket, to the child one? Thanks!
Kommentar anzeigen · Gepostet 03. Okt. 2023 · Juan Manuel Giannini
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Hay forma de que el Ticket Hijo herede el Requester del Ticket Madre?
Kommentar anzeigen · Gepostet 29. Sept. 2023 · Juan Manuel Giannini
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Se puede automatizar, o generar un disparador para cambiar el solicitante?
Kommentar anzeigen · Gepostet 29. Sept. 2023 · Juan Manuel Giannini
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