Sean Thompson

Between not being able to edit a typo in a comment and not being able to edit any categories. such as customer/issue type etc... you're really pushing users to other products. A simple change log showing the original/new, in some form of toggled view would accomplish both needs; users ability to edit simple typos and the system ensuring the integrity of the data. Ideally you would allow your customers to manage their employees. @...

"This is an important area for us to work on. Thanks for sharing your input. We have taken this feature request into consideration for our 2022 plan."

So how's the 2023 plan looking since it clearly didn't get addressed in 2022?  Gaurav Parbat @... Reggie Murphy Sarah Stevens

Edit - 2.22.2023 Still looking for a response on this.  Thanks in advance.