Matt Searle
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Matt Searle hat einen Kommentar hinterlassen
+1
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Matt Searle hat einen Kommentar hinterlassen
With the callback functionality available, voicemails are even more redundant! I'd love to be able to turn this off.
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Matt Searle hat einen Kommentar hinterlassen
I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.
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Matt Searle hat einen Kommentar hinterlassen
Hi Samantha, I was wondering if there's any other user info (tags, role etc.) that is visible when loading the page so that you don't have to hard code the names in? User or organisation tags appea...
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Matt Searle hat einen Kommentar hinterlassen
The latest version (0.11.1) doesn't support the .../agent/#/... URLs. Ordinarily, this wouldn't be a problem, but we use Zapier to post things into Slack and they use the old format for the URLs. I...
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Matt Searle hat einen Post erstellt
Using Liquid to run experiments
We're wanting to run some experiments on improving our satisfaction score and/or response rate. The intention is to send out 2 different emails using this method and then compare the results after ...
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Matt Searle hat einen Kommentar hinterlassen
Hi Desiree or Joseph (or anyone else listening out there), I've just done this, but it's only showing the count of updates done on the last day in that period that the updater was active, if that ...
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Matt Searle hat einen Kommentar hinterlassen
I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set...
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Matt Searle hat einen Kommentar hinterlassen
OK cool. In that case, the second metric above should do the trick!
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Matt Searle hat einen Kommentar hinterlassen
Hi Andrew, Are you just looking for how many open tickets you have from this year? Following on from McCabe, my metric would look like this: SELECT COUNT(Ticket Id, Ticket TagId) WHERE Ticket Sta...