
Matt Searle
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Matt Searle hat einen Kommentar hinterlassen
I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.
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Matt Searle hat einen Kommentar hinterlassen
Hi Samantha, I was wondering if there's any other user info (tags, role etc.) that is visible when loading the page so that you don't have to hard code the names in? User or organisation tags appea...
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Matt Searle hat einen Post erstellt
Using Liquid to run experiments
BeantwortetWe're wanting to run some experiments on improving our satisfaction score and/or response rate. The intention is to send out 2 different emails using this method and then compare the results after ...
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Matt Searle hat einen Kommentar hinterlassen
Hi Desiree or Joseph (or anyone else listening out there), I've just done this, but it's only showing the count of updates done on the last day in that period that the updater was active, if that ...
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Matt Searle hat einen Kommentar hinterlassen
I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set...
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Matt Searle hat einen Kommentar hinterlassen
Wes, you're a genius! Thanks so much :)
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Matt Searle hat einen Post erstellt
Help centre: Hiding elements of {{form}} from the new request page
We always refer our customers directly to the appropriate form for their query (.../hc/en-us/requests/new?ticket_form_id=1375 for example), so I really want to hide the form selector from the new r...