Matt Searle

1. Community
2. User Tips & Tricks
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.

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• Matt Searle
• Erstellt 25. Januar 2017 01:56
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1. Community
2. User Tips & Tricks
3. Tip: How to add cool agent badges in Communities (Gather)

Hi Samantha, I was wondering if there's any other user info (tags, role etc.) that is visible when loading the page so that you don't have to hard code the names in? User or organisation tags appea...

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• Matt Searle
• Erstellt 11. Juli 2016 20:54
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1. Support
2. ...
3. Agent guide for Support
4. Quicktab for Chrome

The latest version (0.11.1) doesn't support the .../agent/#/... URLs. Ordinarily, this wouldn't be a problem, but we use Zapier to post things into Slack and they use the old format for the URLs. I...

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• Matt Searle
• Erstellt 15. März 2016 19:40
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1. Support
2. ...
3. Best practices and recipes
4. Insights recipe: How many interactions do my agents have via tickets?

Hi Desiree or Joseph (or anyone else listening out there), I've just done this, but it's only showing the count of updates done on the last day in that period that the updater was active, if that ...

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• Matt Searle
• Erstellt 10. August 2015 04:42
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1. Community
2. Advice from Zendesk
3. Zendesk on Zendesk: Bump Bump Solve

I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set...

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• Matt Searle
• Erstellt 11. Juni 2015 08:59
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1. Community
2. Insights Q&A
3. GoodData Custom Metrics

OK cool. In that case, the second metric above should do the trick!

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• Matt Searle
• Erstellt 4. Juni 2015 11:00
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1. Community
2. Insights Q&A
3. GoodData Custom Metrics

Hi Andrew, Are you just looking for how many open tickets you have from this year? Following on from McCabe, my metric would look like this: SELECT COUNT(Ticket Id, Ticket TagId) WHERE Ticket Sta...

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• Matt Searle
• Bearbeitet 4. Juni 2015 10:36
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1. Community
2. Support Q&A
3. Help centre: Hiding elements of {{form}} from the new request page

Wes, you're a genius! Thanks so much :)

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• Matt Searle
• Erstellt 28. April 2015 08:13
• 0 Stimmen