Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Jake Mahon's Avatar

Jake Mahon

Beigetreten 07. Apr. 2023

·

Letzte Aktivität 25. Apr. 2023

Folge ich

0

Follower

0

Gesamtaktivitäten

17

Stimmen

6

Abonnements

5

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Jake Mahon

Jake Mahon hat einen Kommentar hinterlassen

KommentarBusiness rules

Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket? 

Kommentar anzeigen · Gepostet 25. Apr. 2023 · Jake Mahon

0

Follower

0

Stimmen

0

Kommentare


Jake Mahon hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Help Center (Guide)

Hi Pulkit Pandey

I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?

By the way, we've changed "cases" to "tickets".

Kommentar anzeigen · Bearbeitet 24. Apr. 2023 · Jake Mahon

0

Follower

0

Stimmen

0

Kommentare


Jake Mahon hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Help Center (Guide)

Hi Pulkit Pandey we actually have one more issue 😅

How can we change "Organization requests" to "Organization cases"?

Thanks in advance for any help you can offer 😃

Kommentar anzeigen · Gepostet 20. Apr. 2023 · Jake Mahon

0

Follower

0

Stimmen

0

Kommentare


Jake Mahon hat einen Kommentar hinterlassen

Community-Kommentar Q&A - Objects, workspaces, and rules

Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?

Kommentar anzeigen · Gepostet 19. Apr. 2023 · Jake Mahon

0

Follower

1

Stimme

0

Kommentare


Jake Mahon hat einen Post erstellt

Post Feedback - Help Center (Guide)

Hi there,

We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?

I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why. 

Any help is appreciated. Thank you.

Gepostet 07. Apr. 2023 · Jake Mahon

1

Follower

3

Stimmen

11

Kommentare


Jake Mahon hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Help Center (Guide)

Hi - I have a question about this sentence in the official comment:

In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.

Is this feature still on the roadmap? If so, when is it planned for release?

Kommentar anzeigen · Gepostet 07. Apr. 2023 · Jake Mahon

0

Follower

1

Stimme

0

Kommentare