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Jake Mahon
Beigetreten 07. Apr. 2023
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Letzte Aktivität 25. Apr. 2023
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Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket?
Kommentar anzeigen · Gepostet 25. Apr. 2023 · Jake Mahon
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I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?
By the way, we've changed "cases" to "tickets".
Kommentar anzeigen · Bearbeitet 24. Apr. 2023 · Jake Mahon
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Hi Pulkit Pandey we actually have one more issue 😅
How can we change "Organization requests" to "Organization cases"?
Thanks in advance for any help you can offer 😃
Kommentar anzeigen · Gepostet 20. Apr. 2023 · Jake Mahon
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Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?
Kommentar anzeigen · Gepostet 19. Apr. 2023 · Jake Mahon
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Hi there,
We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?
I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why.
Any help is appreciated. Thank you.
Gepostet 07. Apr. 2023 · Jake Mahon
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Hi - I have a question about this sentence in the official comment:
In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.
Is this feature still on the roadmap? If so, when is it planned for release?
Kommentar anzeigen · Gepostet 07. Apr. 2023 · Jake Mahon
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