
Chris Brown
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Chris Brown hat einen Kommentar hinterlassen
Following up on this, did the knowledge base dataset release come out, and does it track upvotes and downvotes over time? We had that capability in legacy reporting but that's being taken away, and...
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Chris Brown hat einen Kommentar hinterlassen
Hi all, the legacy Knowledge base report had a Net Votes tab. Where can I access this in the new Explore dashboards? I would like to see total votes (both negative and positive, not an average) ove...
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Chris Brown hat einen Kommentar hinterlassen
Following up on this! Has the ability to track total # of votes over a time frame been implemented into Zendesk Explore? Not the average, the total number of thumbs up, and the total number of thum...
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Chris Brown hat einen Kommentar hinterlassen
Hi ZD Team, Could you please provide some clarity on how the User role of a visitor to your guide is determined? The one you can use as a filter at the top of the report. Specifically, how is 'Sta...