Hannah Lucid
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Neueste Aktivität von Hannah Lucid-
:o! That worked!!! Thank you so so much!
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Can the ticket tag "Completed" be removed from this post since this hasn't actually been resolved and only a word around has been provided?
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Hi Everyone, thank you for your quick responses. I understand how to change the brand in Guide. My question is specifically about Agent workspace and how it will suggest specific articles when agen...
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Hello Zendesker, Is anyone who uses this able to tell me if the agent workspace allows Agents to create articles or be suggested articles from another brand?We have our "live" brand where end-use...
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Yes! I second this.Having a preview window for placeholders and other codes (<img src= "URL">) would go a long way in ensuring the information presented is what Admins are looking for.
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If the ticket is assigned to an agent, the requester, if they have a registered account, can go into the ticket and mark it as Solved!
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Here is the Zendesk article around best practices when creating an IKB. Here is a Zendesk help center full of Guide resources for an IKB as well.
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Jahn Bronilla Thank you for your response but this is not what I am referencing. I know how to create conditional fields and know that you can have multiple fields populate based on specific values...
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Yes! That worked beautifully. Thank you Ifra Saqlain. You are truly a life saver.
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YOU HAVE MADE MY DAY Ifra Saqlain. THANK YOU <3 Ifra Saqlain how do I go about getting the other categories to do the same? I tried repeated the } else if () condition but it doesn't work. Instead...