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Vishaal

Beigetreten 16. Dez. 2022

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Letzte Aktivität 09. Feb. 2023

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Community-Kommentar Feedback - Ticketing system (Support)

Daniel Longwing

 

Our issue is that when we receive an email response and you open the ticket it goes to that email response. 

However, the most up to date response is in the middle of the thread of the ticket so if you scroll up or down you lose the most up to date response and I fully agree this isn't the best user experience.

Kommentar anzeigen · Gepostet 09. Feb. 2023 · Vishaal

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Community-Kommentar Feedback - Ticketing system (Support)

Was there any update here? 

Kommentar anzeigen · Gepostet 09. Feb. 2023 · Vishaal

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KommentarUsing AI agents for email and web form

Hi! I had a couple questions about Answer Bot.

 

  1. How do I set up my SLA for tickets forwarded from Answer Bot? I've added this to my SLA but the tickets coming in don't have the answer bot attached. 
  2. Do we have the ability to change the subject line for tickets that are sent from AnswerBot? 
  3. Is it possible to remove the "We're offline." message from AnswerBot? 

Kommentar anzeigen · Gepostet 03. Feb. 2023 · Vishaal

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KommentarSalesforce integration

Dwight Bussman Apologies, and completely understood. Will do that moving forward

Kommentar anzeigen · Gepostet 26. Jan. 2023 · Vishaal

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KommentarSalesforce integration

Dwight Bussman I agree that part is definitely still odd. 

To confirm, I don't have to do this "Repeat this step for the Contact, Lead and Opportunity pages." right? I now see Zendesk in all our Salesforce accounts.

 

I truly appreciate your help btw!

Kommentar anzeigen · Gepostet 26. Jan. 2023 · Vishaal

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KommentarSalesforce integration

Dwight Bussman I was able to add the Zendesk Ticket View through the edit page there, thank you!! 

 

Do I need to add visualforce as well or is that a separate application? I'm looking at step 5,6,7

Kommentar anzeigen · Gepostet 26. Jan. 2023 · Vishaal

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KommentarSalesforce integration

Dwight Bussman I asked my colleague who is also an admin and they too don't have what is listed in the screenshot. It's odd definitely. 

I'm able to get there via Object Manager, but there is no option to edit pages there. I'm not seeing the Zendesk for Salesforce like in the screenshots though


Kommentar anzeigen · Gepostet 26. Jan. 2023 · Vishaal

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KommentarSalesforce integration

Hi Dwight Bussman

I was recenly made a SF Admin on our side. My account is listed as a System Admin

Kommentar anzeigen · Bearbeitet 26. Jan. 2023 · Vishaal

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KommentarSalesforce integration

I'm not seeing the "edit page" view on my Salesforce for the adding lightning component

Kommentar anzeigen · Gepostet 26. Jan. 2023 · Vishaal

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KommentarWeb Widget documentation

How do my chats from knowledge base get created as tickets? 

 

Kommentar anzeigen · Gepostet 23. Jan. 2023 · Vishaal

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