Gulzar Shikalgar
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Gulzar Shikalgar hat einen Kommentar hinterlassen
As per Statement on Zendesk portal "When enabled, agents and admins can add and remove other agents to existing tickets as followers. Active followers receive notifications when ticket updates occu...
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Gulzar Shikalgar hat einen Kommentar hinterlassen
Eric Here is how i am measuring it: We send updated_at timestamp in webhook payload for a ticket. Then after request is received in our backend-service, we just write a logic request_received_time...
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Gulzar Shikalgar hat einen Post erstellt
Webhook expected approx execution/delivery time
I have a case where we have a webhook passing details to our backend system via post methods on Create or update ticket via trigger. I have observed that it takes almost on average 2 - 2.5 seconds ...
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Gulzar Shikalgar hat einen Kommentar hinterlassen
Is there a way to block all incoming email channel tickets. We don't even want to create a ticket in Zendesk.
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Gulzar Shikalgar hat einen Kommentar hinterlassen
Hi Zendesk Team , Is there any bug or request feature tracking we can do for this issue ?
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Gulzar Shikalgar hat einen Kommentar hinterlassen
Hello Ahmed Zaid, Thanks for pointing us to Custom object, we have explored them and creating relation between our objects and Zendesk object such as organization and user might be the right appro...
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Gulzar Shikalgar hat einen Kommentar hinterlassen
Hi Eric Nelson Thank you for clarification this help in resolving my requirement.
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Gulzar Shikalgar hat einen Kommentar hinterlassen
Hi Christopher Kennedy, Thank you for the clarification this help me in solving my requirement
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Gulzar Shikalgar hat einen Post erstellt
Create ticket functionality with drop down values having data relationship
I have a use cases , which I am looking to solve in existing Zendesk functionality. Here is premise for case: We own several commercial warehouses across the country. Each warehouse we can refer t...
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Gulzar Shikalgar hat einen Post erstellt
Need Zendesk API solution to fetch changes events such as status on particular ticket we also need to track change timestamp
We want to pull tickets status change history via specifying ticket_id in an API. We have looked at available zendesk apis related to Ticket Audits, etc. These does not meet our requirements. As we...