Kalle Windefalk
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Kalle Windefalk hat einen Post erstellt
Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide
What is the problem? Agents need to manually choose other brands to search for articles in the the knowledge center app. Why is it a problem? Agents often miss articles that resides in another help...
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Kalle Windefalk hat einen Kommentar hinterlassen
I cast my vote for ability to use brand common signature
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Kalle Windefalk hat einen Kommentar hinterlassen
Totally agree +1
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Kalle Windefalk hat einen Kommentar hinterlassen
+1
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Kalle Windefalk hat einen Kommentar hinterlassen
Thanks Rob Stack! I was looking in the wrong dataset. This is great! =)
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Kalle Windefalk hat einen Kommentar hinterlassen
I would like to be able to report on linked article tickets where the link is private or public.
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Kalle Windefalk hat einen Kommentar hinterlassen
+1 Agree Even tho it is possible to report on article edits in insight, insight is closing down in february. Please implement this metric in Zendesk Explore
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Kalle Windefalk hat einen Post erstellt
Arrange Explore dashboards into folders
Hi! It would be great if one could arrange Zendesk Explore dashboards into folders. My dashboard list is growing and it would be helpful to organize them into folders like "internal"; "external" "c...
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Agree with Jennifer Garcia
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Kalle Windefalk hat einen Kommentar hinterlassen
Agree with Mary. our KCS I can only submit for review. They need to submit the article via the KC app to get the link statistics. Since the author is not notified when an article is published, our...