Kalle Windefalk

1. Community
2. Zendesk Sunshine EAP - Sunshine guide events app
3. Introducing the Sunshine Guide Events app (EAP)

Is there any update on the feedback from Lee for a year ago? Are you still developing this? I see no progress?

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• Kalle Windefalk
• Erstellt 28. April 2021 05:20
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1. Community
2. Feedback on Support
3. More Microsoft Teams Zendesk integrations?

+1 We're in the same situation as John Meyer

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• Kalle Windefalk
• Erstellt 8. April 2021 08:17
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1. Community
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

Katarzyna Karpinska It's not possible to delete a content block atm but we are planning to add this functionality before the end of the year. Any news on when this can be implemented?

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• Kalle Windefalk
• Erstellt 25. März 2021 13:59
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1. Guide
2. ...
3. Guide reporting and SEO
4. Can I report on Help Center usage?

Brett Bowser You answered Fiona The native reporting for search activity will include the agent's search results as well as end-users This article state Search data includes end-user searches in...

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• Kalle Windefalk
• Erstellt 24. März 2021 09:00
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Help Center Articles containing both internal and external content

I also need this. We would like to be able to link to internal articles (private) in public articles to connect the two for our agents for faster resolution and minimize duplicate internak articles

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• Kalle Windefalk
• Erstellt 8. März 2021 20:45
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1. Community
2. Feedback on Talk
3. Call Routing to Agents more than once

+1

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• Kalle Windefalk
• Erstellt 25. Februar 2021 05:57
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1. Community
2. Feedback on Guide
3. Additional Bulk Article - "Publish in section"

Any update on this?

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• Kalle Windefalk
• Erstellt 24. Februar 2021 05:45
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1. Community
2. Feedback on Guide
3. Knowledge Capture: Search draft articles

Agree

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• Kalle Windefalk
• Erstellt 22. Februar 2021 18:01
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1. Community
2. Feedback on Guide
3. Show suggested articles from other help centers within the company

+1

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• Kalle Windefalk
• Erstellt 21. Februar 2021 18:18
• 0 Stimmen