Chuck P
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Chuck P hat einen Post erstellt
Are additional field labels available via API?
Our application requires the use of field labels that are displayed within a ticketing page. After reading through the documentation and testing the `ticket_fields` API, it appears that only specif...
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Chuck P hat einen Kommentar hinterlassen
Thanks for your responses, this gives me a better idea of what is and isn't possible with search API. We've tested the user API as an alternative way to fetch assigned ticket data without the index...
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Chuck P hat einen Post erstellt
Is there a way to include User Identities in a Search API response?
I'm looking for a way to obtain additional User data (primary email, primary phone, etc) when requesting tickets assigned to a particular user id. The search API provides a way to include some of...
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Chuck P hat einen Post erstellt
Search API Delayed Results vs Users API
There seems to be a substantial delay in the Search API vs the Users API when querying the same data, in the case that I've found, the tickets that are assigned to a specific user. For example, i...