Max

1. Agent guide
2. Ticket automation and collaboration
3. Using Microsoft Teams in side conversations

Would be nice to be able to use a Side Conversation (Teams) in a macro or a trigger, like for Slack, Email or Child tickets

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• Max
• Erstellt 23. Oktober 2023 17:31
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Move the CC field in Help Center

Hello, Any update on this topic because it seems like Amit Singh solution doesn't work for me. Thanks !

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• Max
• Erstellt 3. Oktober 2023 16:00
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Changing attachment label in request form.

Ifra Saqlain That Guide is unfortunately not public .. only for authenticated users. Any other option ? 🫤

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• Max
• Erstellt 8. September 2023 12:15
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Change redirect after form submission

Hello there, Starting from Zach EDITx2, I've modified it a bit so that it works for multilanguage : <script>if (    window.location.href.includes("?return_to=%2Fhc%2Frequests")) {   window.locatio...

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• Max
• Erstellt 8. September 2023 07:03
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Changing attachment label in request form.

Hey Ifra Saqlain Doesn't seem to work for me, I still see the dropdown form selector I've added this to script.js var orgs = HelpCenter.user.organizations;for (var i = 0; i < orgs.length; i++) {if ...

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• Max
• Erstellt 6. September 2023 14:51
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: HTML or Rich Text Editor for Signatures

+1

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• Max
• Erstellt 31. August 2023 12:57
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center CSS cookbook

Hello there,  I am trying to modify the appearance of Send a request link button, but nothing changes.. I am with Copenhagen v3.1.0. Is it because the colour chosen on the homepage og theming is ov...

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• Max
• Bearbeitet 31. August 2023 11:48
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Changing attachment label in request form.

Ifra Saqlain You're awesome ! is there any chance to link this description to a condition (e.g. if field is xxx then show this description, and if field is yyy then show this other description). Th...

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• Max
• Erstellt 30. August 2023 16:38
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Changing attachment label in request form.

Hi Ifra Saqlain Thank a lot if works perfectly ! Any way to also add a description to this field ? 😁

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• Max
• Erstellt 30. August 2023 15:56
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Duplicate existing chatbot flowbuilder

[UPDATE] It seems to work only when copying steps then exit the flow, opening other flow and pasting. Doesn't work for me if I have both flows open in 2 tabs (to go faster doing the copy/pasting). ...

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• Max
• Bearbeitet 30. August 2023 10:50
• 0 Stimmen