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Jennifer K.

Beigetreten 17. Aug. 2023

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Letzte Aktivität 24. Apr. 2024

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KommentarUsing themes and customizing your Help Center

Hi there,

 

I've got an article (outside of zendesk) that handles anchor tags like this where the scrollIntoView function is defined elsewhere.  Is this kind of content allowed with an article?  I'm finding that when I copy the html contents to a zendesk article, the onclick section is removed.

 

onclick=" function onLinkClick(){

                    document.getElementById('part-one-privacy-practices').scrollIntoView();

                    }; onLinkClick()"

                >

                    PART ONE: PRIVACY PRACTICES


 

Kommentar anzeigen · Gepostet 24. Apr. 2024 · Jennifer K.

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KommentarWorking with articles in the knowledge base

Hi there,

Are there any limits to the number of article revisions that the Zendesk admin can see?  For example, if I made 1000 different changes to an article, would there be 1000 revisions available to view?  If I made a change in 2019 to an article would I be able to see that revision 10 years later?

 

Kommentar anzeigen · Gepostet 22. Apr. 2024 · Jennifer K.

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KommentarExtending Zendesk

I'm trying to figure out rate limits for using the Help Center API.  I want to use an API to get article content from the Help Center.  GET /api/v2/help_center/{locale}/articles/{article_id}

 

I've looked https://developer.zendesk.com/api-reference/introduction/rate-limits/#endpoint-rate-limits  and https://developer.zendesk.com/api-reference/introduction/rate-limits/#zendesk-support-plan-limits.

 

Can you let me know what the rate limit is for this API?  

Kommentar anzeigen · Gepostet 17. Apr. 2024 · Jennifer K.

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KommentarSetting up Zendesk Guide

Hi Jupete,

Thank you for responding.  For my first question, I want to have 1 brand with multiple help centers (different sub-domains) where each sub-domain has different categories/sections/articles.  What is the best way to do this?

For my second question, I want to have multiple brands (so different zendesk sub-domains) that all point to the same content.  For example, 1 instance of an article that 5 different brands can show within their sub-domain.  How do I do this?

Kommentar anzeigen · Bearbeitet 21. März 2024 · Jennifer K.

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KommentarSetting up Zendesk Guide

If we wanted to setup two aliases support.company.com and legal.company.com, is there a way to direct each alias to a different subset of pages?  

Also, if we have multiple brands I see how we can set the alias mapping so you can have support.company1.com and support.company2.com, but I wanted to confirm they could both display the same content under different sub-domains.  

Kommentar anzeigen · Gepostet 19. März 2024 · Jennifer K.

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