Bradley Lowes
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Bradley Lowes hat einen Kommentar hinterlassen
Hi, I am wondering if this is a simple copy and paste job to make customers open the link on a separate tab? Tipene Hughes https://support.zendesk.com/hc/en-us/articles/4408881724314/comments/4649...
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Bradley Lowes hat einen Kommentar hinterlassen
Hi Tipene, Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck. I would greatly appreciate further assistance on how to set this ...
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Bradley Lowes hat einen Post erstellt
Guide Article Down vote notification
BeantwortetDoes anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried ...
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Bradley Lowes hat einen Kommentar hinterlassen
Hi everyone Does anyone know how I can create a trigger to email notify me when an article is down voted and when an article suggested by Answer Bot is marked not helpful? Thank You
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Bradley Lowes hat einen Kommentar hinterlassen
Hi all, I am looking to diagnose at what point does the answer bot transfer to an agent when an article is suggested?
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Bradley Lowes hat einen Kommentar hinterlassen
Mary O'Neill Thank you for the update
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Bradley Lowes hat einen Kommentar hinterlassen
5 Years since this post was created and we still do not have this functionality native to Zendesk. This lack of attention to something as important as GDPR is incredibly disappointing. Please provi...
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Bradley Lowes hat einen Kommentar hinterlassen
Any Updates on Zendesk creating native apps to cleanse users and organizations? The manual import and export of the data is incredibly tedious and time consuming. I realize there are third party so...
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Bradley Lowes hat einen Post erstellt
Enabling Callback Based on Specific Time Schedule
BeantwortetOur team has limited availability over lunch time hours so we would like to enable the callback function based on our lunch period to negate missed and abandoned calls. Please advise the best appr...
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Bradley Lowes hat einen Kommentar hinterlassen
Hi all, Is there a way to bypass IVR for certain numbers? Some customers call our reception instead of our product support team and when they are transferred they have to be qualified once again. ...