Melissa McFarland

The trigger we use to notify our team slack channel of new ticket previously included the color of the ticket status (yellow, red, blue). This seems to have changed with a product release over the weekend. As of Monday morning none of our tickets have the color line and we made no changes to the tigger. Is there a way to add it back? It was helpful to see which tickets were auto-assigned, which need to be manually assigned, and which start off as pending.