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Vaibhav Shetty
Beigetreten 27. Apr. 2023
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Letzte Aktivität 28. Mai 2024
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Vaibhav Shetty hat einen Kommentar hinterlassen
Hi is there any way we can block the ticket creation in Zendesk using Keywords can you please add this functionality
Kommentar anzeigen · Bearbeitet 28. Mai 2024 · Vaibhav Shetty
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Hi Tony thank you for the reply can you please help us creating a formula for calculating how many business days it took to solve the ticket after it got created
we are new to creating custom attributes and metrics because of that we are stuck in this case can you please help us
Kommentar anzeigen · Gepostet 24. Mai 2024 · Vaibhav Shetty
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is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Kommentar anzeigen · Gepostet 22. Mai 2024 · Vaibhav Shetty
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is there a way to calculate how long it took to solve the ticket after it got created, we have created a custom attribute to calculate the days, but we want to exclude the Saturday and Sunday from the calculated days can someone help me on the below formula
DATE_DIFF([Ticket solved - Date],[Ticket created - Date],"nb_of_days"). please anyone help me on this
Kommentar anzeigen · Bearbeitet 22. Mai 2024 · Vaibhav Shetty
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