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Jason Thees

Beigetreten 30. Mai 2023

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Letzte Aktivität 08. Nov. 2024

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KommentarCall routing, greetings, IVR, and recordings

Anyone find an actual solution for this? We're experiencing something similar now. Support is looking into it, but if there's a fix I can do, I'd love to resolve this.

Kommentar anzeigen · Gepostet 08. Nov. 2024 · Jason Thees

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KommentarTicket basics

Yes, please. Give us something to look at before we make changes, to get a feel for this.

Kommentar anzeigen · Gepostet 09. Jan. 2024 · Jason Thees

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Adding another voice to this. Seems like a very basic functionality that should be easy to implement, exists in almost every chatbot I've seen, and has been requested for years. We really need this, Zendesk.

Kommentar anzeigen · Gepostet 30. Nov. 2023 · Jason Thees

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Post Feedback - Chat and Messaging (Chat)

Character Counter option

Feature Request Summary: 

It would be helpful to have a character counter display near the chat box. Perhaps something like:


Description/Use Cases: 

Our use case is to provide legal information to folks who may not have the resources to find them. One of our methods is via SMS/MMS, and Twillo has a hard cap of 1600 characters. (https://www.twilio.com/docs/api/errors/21617) Since we provide legal info, I'm sure you can imagine how that can get lengthy. Ideally, there would also be a mechanism associated with this that would parse out replies into 1600 characters or smaller messages that could be sent in succession. 

Business impact of limitation or missing feature:

This is critical for our foundation. As we ramp up the Helpdesk, we're going to see more and more texts come in, and it's going to be cumbersome for our Agents to have to use a third party tool to parse their answers down to bitesize blocks.

Other necessary information or resources:

https://kiosk.indianalegalhelpdesk.org 

Gepostet 30. Mai 2023 · Jason Thees

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