エクレクト生藤

Thank you very much for your support, Tiago. 

The issue was resolved by clearing all cookies from the browser entirely.

Today, three of our agents encountered the following error message when attempting to launch the Extension Tracking app, which prevented them from starting tracking:

"This calls for some extra help. Time tracking isn’t turned on for your account. An admin can turn it on for you."

Until yesterday, the tracking feature was functioning without any issues.

For two of the agents, the problem was resolved by restarting the PC and clearing the cache. However, the issue persists for one agent.

Could you please advise if there are any other actions we should take or anything else we should check to resolve the error?