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D.Fitz
Beigetreten 28. Feb. 2023
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Letzte Aktivität 20. Feb. 2025
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Any plans to enable the use use of OIDC to authenticate users in messaging?
Kommentar anzeigen · Gepostet 20. Feb. 2025 · D.Fitz
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We handle tickets in a handful of languages. If we get two Incident tickets, one German and one French, linked to one Problem ticket and then solve the Problem ticket, is there any way to have the response localized? Or would we just need to create some dynamic content and use a placeholder?
Kommentar anzeigen · Gepostet 18. Feb. 2025 · D.Fitz
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Walter Bellante I didn't know that filters didn't allow users to go beyond the scope of dashboard restrictions, that is interesting.
I still don't think that addresses the conflicting dashboard restrictions issue - if I have two conflicting filters I can simply exclude a report from a filter. If I have two conflicting dashboard restrictions then both restrictions will apply to all reports.
Kommentar anzeigen · Gepostet 17. Feb. 2025 · D.Fitz
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Any news on reordering statuses? We don't use the Away status at all, so it's just clutter in the list. Would be a vastly improved experience if we could remove it or at least move it down the list
Kommentar anzeigen · Gepostet 14. Feb. 2025 · D.Fitz
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We're finding that we lose all formatting when using dynamic content with the Auto-Reply. Is this a limitation or a bug?
Kommentar anzeigen · Gepostet 13. Feb. 2025 · D.Fitz
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I'm also quite concerned about the number of features that aren't replicable in the new dashboard builder.
In our Agent Performance dashboards, we report on tickets updated and on CSAT. This means we need to filter the Tickets Updated report by Updater and filter CSAT by Update Assignee (as the end user is the updater in this case).
It's not possible to exclude reports from Dashboard Restrictions, which means some reports simply won't function if we apply multiple restrictions.
The alternative is to apply multiple filters and exclude the reports from the filters. However, as these filters are not hideable, there's nothing stopping agents from updating the filters to view the data of their colleagues.
Seems like a pretty big oversight that is going to prevent us from continuing to use Zendesk for reporting on our agents' performance.
As requested above, is there any kind of feature request backlog that we can add to to try and get the new dashboard builder in a usable state before launch?
Kommentar anzeigen · Gepostet 11. Feb. 2025 · D.Fitz
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It's been 8 years since the initial request to exclude On Hold tickets from the Next Reply Time SLA and, if i understand correctly, no progress has been made at all.
Is there any plan to make the desired update?
Kommentar anzeigen · Gepostet 14. Jan. 2025 · D.Fitz
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Is there a limit to the number of domains you can add to an Organization?
Kommentar anzeigen · Gepostet 10. Jan. 2025 · D.Fitz
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Is this still not possible? Seems like a very basic feature
Kommentar anzeigen · Gepostet 11. Dez. 2024 · D.Fitz
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Tetiana Gron I appreciate the response but is there any way to get some sort of indication? Are we expecting this in H1 2025 or at some point in 2026? It's functionality that we require and the timescale is going to determine our own roadmap for the foreseable.
Kommentar anzeigen · Gepostet 28. Nov. 2024 · D.Fitz
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