D.Fitz

1. Community
2. Feedback - Ticketing System (Support)
3. Left parentheses not typing

Same issue for us! No add-ons, tried restarting and clearing cache but no solution! Flagged with Zendesk Support but they didn't see it as an issue!

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• D.Fitz
• Erstellt 3. August 2023 14:25
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

Any update on this? We have no way to distinguish between tickets applied automatically and tickets manually applied by agents. This is a huge distinction and a really weird gap in functionality. 

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• D.Fitz
• Erstellt 3. August 2023 10:51
• 0 Stimmen

1. Explore
2. ...
3. Performing calculations
4. Adding totals to results

Is there any way to add the 'Total' as a percentage while leaving the remaining values as numbers?

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• D.Fitz
• Erstellt 1. August 2023 15:04
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Automation conditions and actions reference

Is there any way to bypass the block on sending an email if the previous comment was internal? When escalating tickets internally we need to send an internal note to the team, as well as sending a ...

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• D.Fitz
• Erstellt 20. Juli 2023 17:31
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Creating triggers for automatic ticket updates and notifications

We're going crazy trying to figure this one out.  Aiming to run a trigger when a macro is applied. The macro adds an Internal Comment, two tags and assigns the ticket to a group. This should then s...

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• D.Fitz
• Erstellt 20. Juli 2023 13:06
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to completely deactivate translate in Agent Workspace

+1!  As with the above, we use a third-party software for translation and feedback from the team is that the new agent workspace interface is very short of space, so anything we can do to reduce th...

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• D.Fitz
• Erstellt 13. Juli 2023 13:24
• 2 Stimmen

1. Agent guide
2. Ticket management
3. Using the Time Tracking app

My results are coming back completely blank from all of the formulae given above. The app was installed a few days ago and the reports are filtered to only show tickets created since that time, why...

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• D.Fitz
• Erstellt 11. Juli 2023 10:52
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Week over week SLA percentage change

Is there any way to define a Date Range Calculated Metric on a custom attribute? 

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• D.Fitz
• Erstellt 2. Juni 2023 14:14
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on When Tag Was Added to Ticket

Thanks Brett Bowser but the article doesn't have any info on reporting when the tag was applied. 

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• D.Fitz
• Erstellt 23. Mai 2023 15:52
• 1 Stimme

1. Email
2. ...
3. Managing your email
4. Setting your allowlist and blocklist to control email support requests

We're seeing a lot of emails getting suspended due to them having 'Warning, this e-mail was sent from an external sender!' at the start of their email. This is pretty standard practice now, but the...

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• D.Fitz
• Erstellt 23. Mai 2023 15:27
• 0 Stimmen