Simon van de Westerlo
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Simon van de Westerlo hat einen Kommentar hinterlassen
+1
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Simon van de Westerlo hat einen Kommentar hinterlassen
Hi all, take a look at https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests , seems there's a solution for this issue.
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Simon van de Westerlo hat einen Post erstellt
Color in text of help center
BeantwortetWe often paste a piece of (SQL) code in our helpcenter. It would be nice if we could mark some words with another color. This works when you paste the text but when the article is published the col...
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Simon van de Westerlo hat einen Kommentar hinterlassen
+1 In our business our customers constantly reorganize and therefore this is needed
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Simon van de Westerlo hat einen Kommentar hinterlassen
+1 @ Andrew, as I also asked in the other similar post, is there an ETA ?
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Simon van de Westerlo hat einen Kommentar hinterlassen
Just add something like : Precondition Ticket tag doesn't contain: reminder_send Action Add ticket tag : reminder_send
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Simon van de Westerlo hat einen Kommentar hinterlassen
Hi Carly, You'll need an automation for this and not a trigger. In an automation you can select Ticket : hours since... That's what you need. Good luck !
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Simon van de Westerlo hat einen Kommentar hinterlassen
+1 Why Cloudset and not default in Zendesk ?
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Simon van de Westerlo hat einen Kommentar hinterlassen
Thanks Spike, this very usefull to me, we have the same kind of service organisation and I believe this could be something to consider.
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Simon van de Westerlo hat einen Kommentar hinterlassen
Hello Spike, Could you give us an update about your approach ? Im curious if it was succesfull and thinking about implementing something similar here myself. You can also email me at s.v.d.wester...