Bruce Williams

Kristie Sweeney Anunay Sinha I am not seeing this available to me.  We have the Enterprise plan.

Do you have to do something to add my account to the Beta?  Please contact me directly to get this feature made available.

Thanks

Bruce

Mary O'Neill please send me an invite for this data feature  We very much need this

Joe Huisman

Thanks for the tip   clearing cache solved this for me as well.  Zendesk, please update this with troubleshooting steps to resolve.  I have a default form and was receiving the error.  Clearing the cache resolved the issue.  @...  please update this with troubleshooting steps!!!

4 years and this is still not available?  We have system fields we want to set with a trigger and do not want the agents to change.  This should have been delivered day 1. IMHO

This Zendesk documentation appears incorrect or outdated;

Attachment size limitations

Without customization, the dashboard is just more clutter.  Everyone's requirements are different.  The updates pane is a complete waste of space and information for OUR use case, however it may be different for others.  I want to disable the updates pane and put more info in the ticket listing.  I have custom fields and need these here, otherwise the use case is useless for OUR use case.

The good and bad are useless for OUR use case.  All our tickets are generated from incoming emails, and we do not use any surveys on the platform.  

The point is that everyone will have different needs, so either it needs to be fully customizable, or at a minimum allow us to turn it off.  If it does not meet our needs, we can disable and handle our workflows thru View which are customizable.  It may be better for Zendesk to spend their development resources to enhance the customization capabilities of Views, rather than try to duplicate the functionality on the Dashboard.

Thanks

100% agree this should be added

as a further comment, when the user clicks the Manage Views, the Admin panel for the Views opens.

Again, the user role specifies "See views only".  IMHO, the user should not be Allowed to open the Admin panel.

I have a Role and users in a role, where the view permissions are set to See Views Only.  These users still have the Manage Views link that appears in the view pane in the workspace.  This is confusing to the users and introduces un-necessary support and questions about the functionality.

If I as the administrator, assign users to a role and only allow View access, I do not expect them to see a link to manage views or open a ticket saying the link to manage views does not work.  Seems to me this should be a very simple change to NOT display the link, when the user only has See Views Only permission. 

I agree, this is very urgently needed.  Sad to see it is not in the product already.  Has been asked for many years.