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Chris Stock

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    Chris Stock hat einen Kommentar hinterlassen

    Hi Tanya Escapa, Q1: There are a couple of different ways to do this, they're outlined in this article - https://support.zendesk.com/hc/en-us/articles/224736828-How-can-I-export-a-list-of-users- Q2...

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    Chris Stock hat einen Kommentar hinterlassen

    Hi Kayla, this article is a really good starting point - https://support.zendesk.com/hc/en-us/articles/203908456-Using-Web-Widget-to-embed-customer-service-in-your-website Followed by this one for ...

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    Chris Stock hat einen Kommentar hinterlassen

    I don't think you'll be able to use the curly braces for that, but you could probably achieve it with a custom .js file - the script would need to use the search term, check for a key word, return ...

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    Chris Stock hat einen Kommentar hinterlassen

    Hi Abhishek Dhivar, in Explore you should add your 'Ticket Channel' to Rows. By default it will show you a row selector, but can hold shift to select all the rows - and then you can actually hide t...

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    Chris Stock hat einen Kommentar hinterlassen

    Hi Rachel M, if you're not using the baked in Zendesk behaviour then you'll have to do some of the heavy lifting yourself. In terms of your first point you should be able to use the same css classe...

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    Chris Stock hat einen Kommentar hinterlassen

    It sounds like you would need to build a completely custom search engine. Would the external links be the same each time, or would they vary depending on the search term? Where would the links come...

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    Chris Stock hat einen Kommentar hinterlassen

    I like this idea! A quick search on CodePen produced this - https://codepen.io/zeinab92/pen/xwWGWM. There might be something you can reuse here.

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    Chris Stock hat einen Kommentar hinterlassen

    Hi Jessica, in my example the COUNT(Tickets) and COUNT(Solved Tickets) are the same, which is why the comparison works. You can use Result path calculation with just a single metric, but then you'l...

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    Chris Stock hat einen Kommentar hinterlassen

    Hi Jessica Strozyk, in Explore you can achieve the same thing using a 'Result path calculation'. Using a Zendesk Support: Tickets dataset: * Add COUNT(Tickets) and COUNT(Solved tickets) to your Met...

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    Chris Stock hat einen Kommentar hinterlassen

    In that case, I think it's likely an issue with how you have the web widget configured. Is the web widget on the same site, or a different site?