Chris

This solution is brilliant, took only 10 minutes to set-up. 

It would be incredibly useful to get a placeholder with a transcript of the previous chat with the bot.

This post is awesome, I followed it step by step and have this working perfectly. Does anybody know if there is a placeholder for voicemail transcripts? This would be a neat inclusion in the Slack notification.

This would be one of many additions that are needed to make the conversations bots work properly for organisations operating with multiple languages.

+1 for this feature being an absolute basic requirement for conversation bots to work in a basic form. A customer returning and seems to be stuck in the same point of the conversation. If you are trying to guide a customer through an answer flow and they select the wrong option, it's very hard for them to circle back to the same point in the conversation and they will just create a support ticket anyway.

This is a 2-year-old feature request that I was directed to via Zendesk Support today. Similar to the promised feature in Zendesk's support bot where the customer can start multiple conversation topics, it seems to be in the never-to-arrive roadmap.

Shawna James It was reported that this feature was in active development back in November 2021 by Mick O'Donnell. The feature is already available on your own web widget. Whats the hold up here?

Mick O'Donnell Are you able to provide an update on this please? This seems to have been in the pipeline for 2 years. The previous comments suggest it was due in 2022, then 2023, we are heading into 2024. The ability to restart a conversation would be welcomed, at the moment this missing functionality makes it very difficult to go live with conversation bots.

Is there a solution for this yet? At the moment, linking to the form in the help centre seems to be the only workaround. It works so well in web widget (classic), it seems unusual that the same functionality isn't available in the newer product.