Attractive.Media
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Neueste Aktivität von Attractive.Media-
Attractive.Media hat einen Kommentar hinterlassen
Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, Service...
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Attractive.Media hat einen Post erstellt
Chat Bot Should Check if Agent Online
I don't think setting business hours is the best idea for allowing/denying the chat bot to try & connect to an agent. Sometimes people work in off hours, and sometimes people aren't in front of the...
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Attractive.Media hat einen Kommentar hinterlassen
How long will this take to implement? Is there a development roadmap? A proof of concept back in 2021, and no further update until now? This isn't the only ̶B̶U̶G̶ Feature Request that Zendesk has...
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Attractive.Media hat einen Post erstellt
Additional Fields on Pre-Chat Form
Site visitors can only enter their name & email address, while nothing else they type or might want to say comes through to us? What exactly is the benefit of us collecting any info after hours at ...
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Attractive.Media hat einen Kommentar hinterlassen
Site visitors can only enter their name & email address, while we are unable to categorize and/or sort these messages? Please Clarify: If I want to have these basic extra fields (Category of Issue,...
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Attractive.Media hat einen Kommentar hinterlassen
Thanks, Andy. It does seem like many people have been wishing for these features for quite a long time. Now, I'm new here...but I always held the name Zendesk in high regard. Their software is inde...
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Attractive.Media hat einen Kommentar hinterlassen
Yeah, unfortunately I can already see us moving from Zendesk soon because of this restriction among the massive privacy-infringing ticket merge issues which remain unresolved & unprioritized.
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Attractive.Media hat einen Kommentar hinterlassen
I'd much rather have an UNDO BUTTON than "safeguards against accidental merges," although truthfully it already probably shouldn't be so dang easy to merge different user's tickets together, being ...
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Attractive.Media hat einen Kommentar hinterlassen
Just fell victim to this. Can't believe there's no undo button..after all this time?
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Attractive.Media hat einen Kommentar hinterlassen
Agreed. Please see my feedback when you can. Thanks! https://support.zendesk.com/hc/en-us/community/posts/5445586009242-Improve-Ticket-Customer-Merge-Functionality