Attractive.Media

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, Service...

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• Attractive.Media
• Erstellt 27. März 2023 16:51
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

How long will this take to implement? Is there a development roadmap? A proof of concept back in 2021, and no further update until now? This isn't the only  ̶B̶U̶G̶ Feature Request that Zendesk has...

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• Attractive.Media
• Erstellt 1. März 2023 05:31
• 0 Stimmen

1. Chat
2. ...
3. General questions about live chat
4. Can I add additional fields on my pre-chat form?

Site visitors can only enter their name & email address, while we are unable to categorize and/or sort these messages? Please Clarify: If I want to have these basic extra fields (Category of Issue,...

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• Attractive.Media
• Bearbeitet 1. März 2023 06:20
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Improve Ticket & Customer Merge Functionality

Thanks, Andy. It does seem like many people have been wishing for these features for quite a long time. Now, I'm new here...but I always held the name Zendesk in high regard. Their software is inde...

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• Attractive.Media
• Erstellt 27. Februar 2023 12:41
• 1 Stimme

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I delete comments in my tickets?

Yeah, unfortunately I can already see us moving from Zendesk soon because of this restriction among the massive privacy-infringing ticket merge issues which remain unresolved & unprioritized.

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• Attractive.Media
• Erstellt 27. Februar 2023 11:44
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

I'd much rather have an UNDO BUTTON than "safeguards against accidental merges," although truthfully it already probably shouldn't be so dang easy to merge different user's tickets together, being ...

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• Attractive.Media
• Bearbeitet 27. Februar 2023 08:13
• 4 Stimmen

1. Support
2. ...
3. General questions and issues about tickets
4. Can I un-merge tickets?

Just fell victim to this. Can't believe there's no undo button..after all this time?

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• Attractive.Media
• Erstellt 27. Februar 2023 08:04
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Merging tickets functionality

Agreed. Please see my feedback when you can. Thanks! https://support.zendesk.com/hc/en-us/community/posts/5445586009242-Improve-Ticket-Customer-Merge-Functionality

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• Attractive.Media
• Erstellt 27. Februar 2023 05:38
• 0 Stimmen