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Stephen Whyte
Beigetreten 20. März 2023
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Letzte Aktivität 15. Okt. 2024
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Beatrice Bettini I'm struggling with the same issue. We recently migrated from Google Workspace to O365 and all of our documents have been converted and saved to Sharepoint. Now I'm trying to figure out how to integrate them into Zendesk.
If you've figured out a workaround I would very much appreciate some pointers.
Kommentar anzeigen · Gepostet 03. Sept. 2024 · Stephen Whyte
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I get a queue couldn't be saved error when creating the primary queue. Is there something I need to change in my OCR configuration?
Kommentar anzeigen · Gepostet 19. Aug. 2024 · Stephen Whyte
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The request has been submitted via the product feedback template. Please go ahead and close this ticket.
Kommentar anzeigen · Gepostet 16. Juli 2024 · Stephen Whyte
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Thanks Francis, I forgot I already created a ticket for this issue earlier.
Kommentar anzeigen · Gepostet 10. Juli 2024 · Stephen Whyte
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Does a trigger have to be created to send a CSAT survey or can we just use automations?
Kommentar anzeigen · Gepostet 10. Juli 2024 · Stephen Whyte
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We have checked all network settings on our end and have found no issues. There seems to be a timeout that happens during calls resulting in loss of connection with callers, specifically our agents cannot hear the clients. How can we get this request escalated to help identify the issue?
Kommentar anzeigen · Gepostet 02. Juli 2024 · Stephen Whyte
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Understanding missed and declined calls is crucial for inbound contact centers. Having this information readily available on the dashboard is extremely beneficial for immediate coaching and technical issue analysis.
Kommentar anzeigen · Gepostet 13. Juni 2024 · Stephen Whyte
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Thanks Paolo , have a few tickets that are approaching first bump status. I'll keep an eye on those to see if the automation fires.
Kommentar anzeigen · Gepostet 24. Apr. 2024 · Stephen Whyte
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Not sure if anyone is watching this thread, but I could use some assistance with this process. The initial setup was successful, but since then I haven't seen any updates to pending tickets via this automation.
No changes have been made, so I'm confused as to why I never see any matching tickets.
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Kommentar anzeigen · Gepostet 23. Apr. 2024 · Stephen Whyte
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We are experiencing issues with the extension. Just recently, as of Friday 4/12, agents are either unable to login, th extension repeatedly ends their login session or in my case, I appear to be logged in but there is no tracking activity being captured. Please see screenshots. Has there been an update or settings change I'm not aware of? Please respond as soon as possible. Tracking agent time outside of Zendesk is key to the use of the Tymeshift application.
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Kommentar anzeigen · Gepostet 16. Apr. 2024 · Stephen Whyte
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