Ronald Gallegos

Hello,

We are in dire need of tracking a required field when submitting a New Ticket. I just learned this is a limitation in ZD. Is there any way to get this live in the near future? We are dependent upon tracking service tickets and the duration of time our technology in the field has been down. We need to track by the hour from a ticket being opened and the ability to require it to be indicated whether it is down, so we know exactly when it went down and how to prioritize.