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Cristina Mercado
Beigetreten 06. Mai 2024
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Letzte Aktivität 08. Jan. 2025
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Checking how's the roadmap for sorting and filtering. Happy 2025!
Kommentar anzeigen · Gepostet 08. Jan. 2025 · Cristina Mercado
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Follow up on this inquiry
Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled.
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However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time.
Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation
Kommentar anzeigen · Gepostet 06. Dez. 2024 · Cristina Mercado
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