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Diego Hernandez

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    Diego Hernandez hat einen Post erstellt

    variables and image assets with javascript

    Hello, When uploading an image asset in the Zendesk theme, one can retrieve its URL with the following javascript command:<script> var myImageAsset = "{{asset 'my_image_asset.png'}}"; </script> We ...

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    Diego Hernandez hat einen Kommentar hinterlassen

    Hi Karen, thanks for the swift reply!Indeed this change took place after I had been pasting some code in the current sandbox theme in order to test the unified search features. By debugging the cod...

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    Diego Hernandez hat einen Kommentar hinterlassen

    Hi, I am encountering a problem related to the zd-autocomplete-multibrand style, which has changed and am not able to backtrack when this new style overtook the previous one.   In the below screens...

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    Diego Hernandez hat einen Post erstellt

    Localize / Customize Chat Department Name

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    We have setup a prechat form and because we service two departments during the same business hours, the prechat form displays the department select dropdown.It is possible to customize and localize...

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    Diego Hernandez hat einen Post erstellt

    Allow Pre-Chat Form Suppression

    Similar to a related community post in the past called Allow Answer Bot Suppression We would like to know if it is possible to suppress the prechat Form for a given department only (while displayin...

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    Diego Hernandez hat einen Kommentar hinterlassen

    Hi Ramin, And thanks for the swift reply!What we are trying to achieve is the following:We have set up 2 departments in the Widget Dashboard and visitors to our website who might require being serv...

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    Diego Hernandez hat einen Kommentar hinterlassen

    Hello, any updates on this topic?Our team has fully moved to the zE Chat API: https://developer.zendesk.com/embeddables/docs/widget/chat And we are still missing a function which allows to get the ...

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    Diego Hernandez hat einen Kommentar hinterlassen

    Hi Brett,  thanks for the swift reply- I had looked up that article in the past and I see some info has been updated recently, including a small table listing the weight per field, thanks for that....

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    Diego Hernandez hat einen Post erstellt

    How are article labels included in HTML pages?

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    Hello,According to this SEO Guide: https://support.zendesk.com/hc/en-us/articles/206401358-About-search-engine-optimization-SEO-in-Help-Center: Meta description tags Help Center knowledge base (KB...