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Stephanie Farrugia

Beigetreten 16. Juni 2023

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Letzte Aktivität 20. Juni 2023

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KommentarFormatting and customizing your email

Dane this is a show stopper for us and it is evident for many clients.  At least is there some possible work around or can the welcome e-mails be bypassed using a basic form of widget such as the Classic.

Kommentar anzeigen · Gepostet 20. Juni 2023 · Stephanie Farrugia

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Community-Kommentar Q&A - Chat, messaging, and widgets

Reviewed the article essentially it helps in that it shows how to customise the response on voting for an article.  Therefore it does prove helpful. 

The question would be how to call the Web Widget from the portal as a response to user voting No and then re-prompt user to either confirm a chat request or not and if confirming a chat request that is were the Web Widget would be invoked.  Any one can share their insights from a similar requirement to ours perhaps?

Kommentar anzeigen · Gepostet 20. Juni 2023 · Stephanie Farrugia

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KommentarSelf-service best practices and recipes

Pedro Rodrigues Is the Theme code customisable with the Professional Plan?

Kommentar anzeigen · Gepostet 19. Juni 2023 · Stephanie Farrugia

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Community-Kommentar Q&A - Chat, messaging, and widgets

That is very helpful of you.  Let me validate as this is proving to be a critical success factor for our feature. 

Kommentar anzeigen · Gepostet 19. Juni 2023 · Stephanie Farrugia

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Post Q&A - Chat, messaging, and widgets
How can one configure an action to invoke the Chat Widget when an article is voted as not helpful rather than having the widget displayed all the time when showing the Help Centre?

Gepostet 16. Juni 2023 · Stephanie Farrugia

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