Chris Wilson

I am getting "I apologize for not being able to naswer your question. Hear are some topics that might assist you." when typing in the title of a KB article. I do not have any restrictions set up with the exception of all articles are required to be signed-in to be able to view. I am hoping that this is just an error in me setting up the bot but essentially have followed everything I have seen. 

I will be onboarding a large number of registrants that will be signing up once I go live. The current way I use my organizations and groups is I have light agents that need to only monitor a specific group\organizations tickets so I have to have the end user assigned to that organization so that the light agent can see their opened ticket. Being able to select an organization from a drop-down list would make the onboarding process seamless. 

If anyone has any suggestions on work arounds or a way to make the ticket viewable to the light agent without having to have the end user assigned to an organization, the suggestions would be greatly appreciated.