Meg Smith

This would be a welcomed improvement! Requiring our user base to create a specific log in for our Zendesk Help Center content would inhibit our ability to push people to our self service options. Would be great to have a public Help Center where we can segment certain articles through the use of direct links that are not indexed by search engines or visible in our Help Center. 

Hi there, Hiedi Kysther! I'm having the same issue as Michael Jagt and it's making for an extremely poor experience for my agents and managers. As each agent signs on, they have to constantly reassign tickets to the main group until it somewhat evens out.

Capacity rules aside, is it possible to have messages re-distributed/reassigned automatically as agents sign on? Any help is greatly appreciated - thanks!