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Manuel Moreira

Beigetreten 11. Apr. 2023

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Letzte Aktivität 08. Mai 2023

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Community-Kommentar Q&A - Help center and community

Dainne Kiara Lucena-Laxamana Are you saying that we should create a new category and copy paste the most viewed articles there?

Kommentar anzeigen · Gepostet 27. Apr. 2023 · Manuel Moreira

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Community-Kommentar Developer - Zendesk SDKs

Anastasiia Kalugina check if you are sending the token with quotation marks.it should not be sent with quotes

Kommentar anzeigen · Gepostet 27. Apr. 2023 · Manuel Moreira

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Shaun Luong The only problem with that solution is that the user does not recognize that there is a new conversation going. My chatbot restarts but doesn't send the greeting message, so the user thinks it is still talking to the agent and then the chatbot replies. I think there is really no point in having authenticated users if it's gonna make their experience worse. I think I'm just gonna ask for the name and e-mail every time a user starts a new chat. Regarding if the team can check the history of a client (Kassandra Major) , you can also change the "Recently solved tickets" to show the closed tickets to. Just go to Admin Center > Workspaces > Views > Recently solved tickets.

Kommentar anzeigen · Bearbeitet 26. Apr. 2023 · Manuel Moreira

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Community-Kommentar Feedback - Chat and Messaging (Chat)

I don't understand how Zendesk has this functionality on their chatbot, but it is not available for the clients. It makes no sense. This makes me so confused, cause the code already exists, it just needs to be migrated to the Messaging sytem, so there's no reason why this should be taking so long..

Kommentar anzeigen · Gepostet 21. Apr. 2023 · Manuel Moreira

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Community-Kommentar Feedback - Chat and Messaging (Chat)

What about backing up/cloning specific flows inside the bot?

Kommentar anzeigen · Gepostet 20. Apr. 2023 · Manuel Moreira

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Community-Kommentar Developer - Zendesk SDKs

Dane Wheeler it looks just like mine, so I have no idea what it could be

Kommentar anzeigen · Bearbeitet 19. Apr. 2023 · Manuel Moreira

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Community-Kommentar Developer - Zendesk SDKs

Dane Wheeler I have and yes it is valid

Kommentar anzeigen · Gepostet 18. Apr. 2023 · Manuel Moreira

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Community-Kommentar Developer - Zendesk SDKs

Also having this problem but for the messaging web widget

Kommentar anzeigen · Gepostet 18. Apr. 2023 · Manuel Moreira

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Community-Kommentar Developer - Zendesk SDKs

Also having a similar issue but mine says "JWT is malformed". Checked the timestamp in mine because of the reply above, but it's correct, like the rest of the JWT seems to be. 

Kommentar anzeigen · Gepostet 18. Apr. 2023 · Manuel Moreira

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KommentarUsing legacy AI agent functionality

It would be great to know what users say to the Messaging widget, especially what returns a fallback response, so we know what to add on to the chatbot.

Kommentar anzeigen · Gepostet 11. Apr. 2023 · Manuel Moreira

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